We ship our furniture worldwide using trusted third-party logistics partners. All shipments are dispatched from Mumbai, India. Unless a client specifically requests air freight, orders are shipped via ocean freight due to its reliability and suitability for large, custom furniture pieces. Shipping timelines vary based on destination, carrier availability, and global port conditions.

All freight, packing, insurance, and export handling charges are billed at actuals. Destination-port charges and door-delivery costs must be arranged and paid directly by the client.

We are happy to recommend professional customs brokers to facilitate clearance at the destination port.

Courier & Freight Partners

We work exclusively with established international freight and courier companies. All handling, transit, and delivery beyond the point of dispatch are managed directly by these third-party carriers. While we coordinate every detail at origin, all in-transit responsibility, timelines, and procedures are governed by the carrier’s policies.

 

Inclusions and Exclusions

Quote Inclusions 

• Export-grade packing and crating at our Navi Mumbai facility
• Fumigation as per ISPM standards
• Transportation from our warehouse  to the Jawaharlal Nehru Port (JNPT) / Mumbai Sea Port
• Customs clearance at JNPT in Mumbai
• Terminal handling charges & documentation fees at JNPT in Mumbai
• Ocean freight from JNPT (Mumbai) to the destination port / CFS
• VGM, ACD & ISF (for U.S. shipments)
• Transit insurance & insurance handling

Quote Exclusions 

• All customs duties, tariffs, taxes, and VAT  at the destination port
• Terminal handling charges, port charges, warehouse fees at the destination port
• Container detention, demurrage, storage, or warehouse fees at the destination
• Delivery from the destination port / CFS to final delivery address
• VACIS charges (U.S.), AQIS charges (Australia), and MAF charges (New Zealand)
• All destination-related fees must be borne by the client.
• We remain available to guide you, and can recommend experienced customs brokers to ensure smoother clearance.

Insurance Details

All export shipments are covered under a comprehensive “All Risk” Marine Transit Insurance Policy for the full value of the goods.

To ensure the protection applies, clients must carefully read and follow the instructions below.

• Claims are handled solely at the discretion of the insurance company.

• The Raj Company / Dolphin Exports acts only as a facilitator and cannot influence insurance decisions.

• We take every possible precaution to pack and secure all goods to minimize risk of damage during transit.

• Claims must be documented and filed by the client directly with the insurance company immediately upon arrival.

Damage upon Arrival

In the unlikely event of damage:

• Photograph the packaging and contents immediately.

• File a claim with the insurance company within 7 days of receipt.

• If damage to the crate or packaging is visible upon arrival, the claim must be filed immediately at the time of delivery.

• Ensure remarks of damage are endorsed on the delivery documents (Airway Bill / Bill of Lading / Carrier’s Receipt).

• We can only assist by following up with the shipper; delays in filing might result in difficulties with the insurance providing fulfilling your claim. 

• Refer to the insurance documents received at the time of delivery for further details.

Marine Claim Procedure (as provided by the insurer)

1. Intimation of Loss

• Notify TATA AIG immediately upon discovering any damage.

• Loss notification may be sent via:
  Email: general.claims@tata-aig.com
  Copy to: kartik.insurance@gmail.com

• You will receive acknowledgment with:
  A Claims Registration Number
  Appointment of a surveyor or inspection team

2. Required Documentation
The insurer may request: 

• Original Marine Certificate

• Invoice Copy

• Packing List

• Waybill (Airway Bill / Bill of Lading / GC Note / LR) with endorsed remarks

• Survey/Damage/Shortage/Non-Delivery Certificates

• Claim Bill quantifying loss

• Carrier notification documents (letters, legal correspondence, etc.)

Packing Standards

Every shipment is packed and crated under the supervision of senior managers and the freight forwarder’s expert supervisor.

Each piece goes through multi-layer protection:

• White woven protective cloth

• 3mm polyfoam wrap

• Silica gel packs inserted into every unit

• Corrugated edge cushioning

• Hardboard casing

• Shrink wrapping of individual packages

• Heavy-duty wooden crating, fumigated per the destination country’s regulations

• Crates are handled and container-loaded under supervision and photographed

• Containers are sealed at origin and opened only at the destination port

 

All shipments are fully insured against loss or damage during transit.